SERVICE CONCEPT

服务理念



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,***时间制定整体解决方案,以***快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在***时间内反馈到公司客户服务部。


SERVICE SYSTEM

服务系统



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,***时间制定整体解决方案,以***快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在***时间内反馈到公司客户服务部。


图片展示

Think of Sustainable Mobility

Motion Call Button

SINO HYUNDAI Elevator has come up with a special motion recognition system that allows people to communicate with an elevator’s buttons by moving their hands up and down, ensuring the ultimate in safety and hygiene.

Touchless Button

The button is especially suitable for places like hospitals, because it performs so well at preventing the spread of viruses and infections. It can be used in conjunction with both the inside and the hallway buttons of an elevator, and works much better than antibacterial films.

Touchless Foot Button

This safe and hygienic, non-contact function allows you to call an elevator with your feet using a sensor recognition technology installed under the hallway button.

Smart Indicator

The Smart Indicator provides a wide range of smart functions that optimize the safety and cleanliness of an elevator, ranging from a comprehensive display unit that shows the elevator’s current floor, power saving, and CCTV operations to ultrasonic pest control and ozone-free anion air cleaning.

Anti-Virus Handrail

SINO HYUNDAI Elevator’s antiviral handrails eliminate more than 99% of harmful bacteria. This is done by applying antiviral materials to the handrails inside elevator cars, preventing the transmission of harmful substances often found on them.

Air Touch

SINO HYUNDAI Elevator offers Air Touch to enable passengers to enter destination floors without having to press any buttons and prevent the transmission of infectious diseases and contamination through touch.


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OVERSEAS BUSINESS HOTLINE
Telephone: +86 755 23305540
Mobile/Whatsapp/WeChat: +86 18072618101

 

INQUIRY: inquiry@szhyundaielevator.com
OVERSEAS DEPARTMENT: solution@szhyundaielevator.com
AFTERSALES SERVICES: aftersales@szhyundaielevator.com

 

CHINA HEADQUARTERS : Central Road, Shaqi Community, Xinqiao Sub-District, Baoan District, Shenzhen City, China.

FACTORY ADDRESS: Nanxun Economic Development Zone, Huzhou, Zhejiang, China.

 

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@2022 SINO HYUNDAI ELEVATOR ALL RITGHTS RESERVED

TEL:
+86 18072618101
E-MAIL:
inquiry@szhyundaielevator.com
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